questions of Psychology

It has long planned to finish the article. And then there is time - in front of NY no longer works, but need to do something useful.

I would like to talk about a purely psychological barriers to the adoption of the idea of ​​using SaaS for IT service management, and indeed the leaders of companies and enterprises who are considering this option. And it is not going to talk about the means of overcoming these barriers - on the one hand we are not psychologists, but on the other hand, these techniques - a kind of know-how.

Barrier # 1 - The Crown.
Everyone remembers the moment from the movie ' flying ship ' when offered Palkan stranded on a ship to the king, ' I'll stairs, and you give me the crown '? .
This concerns mainly those IT directors who at the opportunity to give something out of their control react very sensitively.

Barrier number 2 - Fear of the outside.
An interesting case - talking with the company, the guys say: ' we have the management believes that, if given to the hosting, it is only when the server will be abroad '.
I will not repeat - I. expressed their views on this subject. That is a problem not only in the fear that inspires people to own country. The problem is that the removal of data on the host is no longer perceived as a risk reduction, and vice versa - as rising. That is, people imagine the process of making the data in the cloud as the transfer of the server from their server in the same room in another building under the care of strangers.

Barrier number 3 - all around me - some idiots.
Met several times with the fact that the IT manager said: ' This is all very interesting, but we are no one will be. The people at the embryonic stage of development. '.
And frankly, for the most part just such a situation. And the man thinks: ... Dr.. But what for I need it? '.

Barrier number 4 - I'm lazy.
Really - this is one of the main brake. People wallow in turnover and constant problems and they have no power and the desire to raise his head and look around. When a person works in IT at the enterprise or organization where the IT - it's non-core activity, the situation is often unavoidable. Just want to touch, and you are not left alone.

Barrier No. 5 - Do not want to once again run up to the leadership of.
Very often, but let's face it - in 90 percent of IT leaders not only have no influence on the management of the company, but is not entitled to take at least how some important decisions in his department ( Again, recall the case of a ban on the removal of data from . This is due to different reasons, but it is so. Hence the reluctance to once again ask for something and receive waiver.

Barrier No. 6 - What will I do?.
This is similar to the reluctance to give ' the Crown ', but a little on the other side. If the IT manager - is appointed to this position, former administrator, then that person is usually very difficult to adjust and abandon their usual duties. And the duties of administrator - turn the nuts to do so to make it work. T. e. bring the system to the side means that most IT executives will have to go without the usual work - and so will have to do something strange and unfamiliar. Not all are ready for this.

That is all that is remembered on the results of our work throughout the year. If you remember anything else, I might add.